Frequently Asked Questions
Everything you need to know about your RIHOAS shopping experience.
How do I determine the right size for my RIHOAS garments?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please note that certain items like swimwear and jewelry may be final sale for hygiene reasons.
How long will it take for my order to arrive?
Standard shipping typically takes 7-12 business days, while express shipping takes 3-7 business days. Processing time at our warehouse usually takes 1-3 business days before the order is dispatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna and Afterpay in supported regions.
Can I track my order in real-time?
Yes, once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's journey to your doorstep.
Does RIHOAS ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.